Legal & Policies

The last update was in July 2026

Welcome to the Suke Homes website (hereinafter referred to as "Suke Homes", "we" or "this website").

These Terms of Use apply to your browsing or use of this website, submitting accommodation inquiries, booking and paying for accommodation, and using related services provided or arranged by Suke Homes.

Before submitting a booking application or completing payment, you should read carefully the terms of use, privacy policy, cancellation policy, registration code, and other terms and conditions on the booking page.

When you use this website or submit a booking application, you have read, understood and agreed to the terms and policies above.

 

1. Websites and accommodation services

This website is operated and managed by Two-Mart Limited.

Accommodation provided through this website may be managed and provided by the accommodation operator as specified in the booking confirmation, accommodation contract or other relevant documents.

The functions of this website may include:

• The website is free to use.

• Ask for rooms and prices;

• Submitting an application for accommodation;

• The following is a list of the most commonly used methods of payment:

• Receiving booking confirmation and information on accommodation;

• Sign documents related to accommodation;

• Contact customer service;

• Use other accommodation-related services.

 

2. Application and priority of the provisions

In addition to these Terms of Use, individual accommodation or orders may also be subject to the following documents:

• The order confirmation;

• Housing prices and terms of the scheme;

• Accommodation or lease agreements;

• Cancellation Policy

• House Rules

• Special offers;

• Other information or information provided before entry.

If there is a discrepancy between the above documents, they are processed in principle in the following order:

1. special terms and conditions in individual accommodation contracts or booking confirmations;

2. the price of individual accommodation or accommodation;

3. the Cancellation Policy and House Rules;

4. This article is intended to provide a summary of the information provided.

Any provision is subject to the limits of the applicable law.

 

3. Qualification for the booking

The applicant must:

• The contracting authority shall be a member of the contracting authority.

• The legal capacity to conclude relevant contracts;

• The right to make reservations on behalf of all residents of the order;

• Provide accurate, complete and up-to-date information;

• Use legal and authorized payment methods;

• Ensure that all residents are aware of and agree to comply with the relevant terms and conditions and the Code of Conduct.

When the reserver submits or makes a reservation on behalf of other residents, the reserver confirms that the reserver has obtained the human rights authorization.

 

4. Application and establishment of the order

The rooms, prices and supplies shown on the website are not necessarily a commitment to accepting reservations, as they are for the guest to submit a reservation application.

The order is usually made after the following procedure:

1. You submit the complete order information;

2. You have authorized the payment or payment to be made as requested;

3. We have completed the necessary order audits;

4. You have received a formal confirmation of your order.

The room supply and prices may still change before the order is officially confirmed.

We may refuse or cancel an order in reasonable circumstances, such as:

• The rooms are not available;

• There are obvious errors in the pricing or system information;

• The payment was not completed;

• the information provided is incomplete or suspected of being false;

• The order involves fraud, abuse or illegal risk;

• The applicant is not able to obtain a valid identity or a valid residence permit.

• We have reasonable grounds to believe that the persons involved may be at risk of harm to the safety of the accommodation, property, neighbors or other residents.

If we can't provide accommodation, we will arrange a refund in accordance with the applicable terms.

 

5. Confirmation of order information

It is your responsibility to check before submitting an order:

• The location of the accommodation;

• The house type;

• the date of entry and exit;

• The number of people who are entering;

• Name of the guest;

• Prices and fees;

• Cancellation of conditions;

• Contact information;

• Other bookings.

The guidelines for online transactions by the Japanese Consumer Office stress that the final confirmation page should make it easy for consumers to confirm and correct the content of the application; therefore, the website booking process should also clearly show the main transaction conditions.

If you find an error in the information after receiving the order confirmation, you should contact us as soon as possible. Any changes will depend on the room supply, price, program conditions and our confirmation.

 

6. Housing prices, taxes and other expenses

The accommodation price is shown on the website when you place your order and the final order is confirmed.

Unless otherwise stated on the page, total orders may or may not include:

• The cost of accommodation;

• The following is a list of the official languages of the United States:

• The cost of cleaning;

• The cost of accommodation or combination of basic services;

• Taxation;

• The following is a list of the countries of the world:

• The following is a list of the official languages of the United States.

• Additional service fees;

• Other fees listed on the booking page.

Personal purchases, additional communications services, paid content and services not included in the order are usually not included in the price of accommodation.

If the accommodation plan has a water bill cap, a gold, a cleaning charge or other special arrangements, the relevant content should be provided on the booking page, confirmation book or accommodation contract. The existing contract you provide also specifies how to handle rent, cleaning fees, gold, water bill caps and other charges, respectively.

 

7. Payment

Payments must be made using the payment method specified on this website.

Payments may be processed by a third-party payment service provider, such as Stripe. When using a third-party payment service, they may also be subject to the terms and privacy policies of that provider.

You confirm:

• The payment information provided is authentic and accurate;

• You have the right to use the relevant payment method;

• You authorize us or payment service providers to charge the following amounts for orders;

• You shall bear any charges arising from banks, card issuers, exchange rates or other third parties unless otherwise indicated.

If payment fails, is refused, withdrawn or a refund dispute arises, we can suspend confirmation of the order or cancel the order.

 

8. Amendments to the Order

Changes to the date of arrival, exit, type of accommodation, number of people staying or other order content must be confirmed by us.

Any changes may be made to:

• The room is available in a variety of ways depending on the room supply situation.

• The price difference is the difference between the two.

• (a) incur administrative or modification costs;

• The cancellation of the original order is subject to conditions;

• The new order is considered to cancel the original order and establish a new order.

The order changes will not be effective without confirmation.

 

9. Cancellation, refund and non-residency

Cancellation Policy for cancellations and refunds is available on this website, with cancellation policies, individual home price plans and booking confirmations.

The current general policy is:

Cancellation is free of charge and can be made 13 days before arrival; cancellation within 13 days of arrival will be subject to 30% of the total order as a cancellation fee.

When officially online, it is recommended that the cancellation policy specify the calculation using a date-clear example to avoid a difference in understanding of the deadline between "13 days ago" and "13 days ago".

If the guest has not arrived on the specified date, has not been informed in advance, or has left early after arrival, the refund arrangements shall be processed according to the cancellation policy, accommodation plans and contractual conditions applicable to the order.

The essential cancellation or refund conditions of online transactions should be clearly stated before the customer submits the order.

 

10. Registration and identification of residence

The applicant must, as we request, within the time limit:

• Provide complete information on the inhabitants;

• Provide a valid government-issued photo ID document;

• Foreign travellers may provide their passport or other documents as required;

• The applicant shall be registered as a resident.

• Sign the relevant accommodation or lease documents;

• The following are the requirements of the relevant legislation and accommodation management.

We may obtain and retain copies or images of identity documents to the extent legally and as necessary. See the Privacy Policy and Privacy Policy on this website for details on how to process relevant personal data.

The following are the residents:

• Refusal to confirm identity;

• Provide false or incomplete information;

• The following are the names of the persons who have registered the order:

• Failure to complete the necessary admission procedure;

We may refuse to provide the door password, key or other access authorization and can cancel the order in accordance with the applicable terms. This is consistent with the personal confirmation requirements in the existing accommodation contract.

 

11. Number of entries and third party use

Only those who are registered or listed in the accommodation contract can enter the hotel.

The guest may not:

• The number of registered residents exceeds;

• The Commission shall inform the Member States of the results of the evaluation.

• renting out all or part of the accommodation;

• The right of residence shall be transferred to another person;

• allowing third parties to occupy or share the room for a long time;

• The booking of a booking in the name of another person is false.

Any change in the number of residents or residents must be confirmed in advance and may require additional fees.

 

12. Housing use

Accommodation is only available for legitimate personal residency or for authorized use.

The following are the official accommodation services provided by the host country:

• office or business premises;

• commercial shooting or live-streaming;

• The warehouse;

• The meeting or party venue;

• reselling of unauthorized accommodation;

• Corporate registration, resident registration or fixed mail forwarding addresses;

• Activities that violate the law or public order.

For the purpose and limitation of the specific use of medium-term accommodation or the lease of a regular building, the individual contract shall be provided.

 

13. Adhere to the code

All residents must comply with the House Rules of this website and the Housing Code, Building Management Rules, Local Laws and reasonable instructions from the Housing Authority.

The entry code will include but is not limited to:

• The government has banned smoking.

• The pet owner shall not carry any pets without authorization.

• ban on parties and incitement;

• Control of noise;

• comply with the rules on the classification and disposal of waste;

• Care for furniture and equipment;

• The key is not copied or the lock is not changed.

• The first is the fact that the room is not designed for the purpose of changing the room.

• Do not carry dangerous or prohibited items;

• The right to use networks and public facilities.

The existing lease agreements have detailed prohibitions on smoking, pets, noise, garbage, third-party accommodation, conversion and dangerous goods, which can serve as the main basis for the website access code.

 

14. Rooms, furniture and equipment

Residents should use reasonable and cautious means:

• The room;

• The following is a list of the most commonly used names:

• Furniture;

• The electricity supply

• Kitchen and bathroom equipment;

• The bed;

• The key, door and remote controls;

• Other items provided.

If equipment fails, leaks, odors, damage, pests or other abnormalities are detected, the guest should notify us or the accommodation administration immediately and should not remove or repair them themselves.

If the damage is caused by delayed notification, the guest may have to pay the corresponding fee.

 

15. Cleanup, waste and consumables

In addition to the booking scheme, the following are listed:

• The daily cleaning and cleaning of the accommodation is the responsibility of the guest;

• Residents must treat their waste according to local and building regulations;

• Toilet paper, detergent, garbage bags or toiletries provided at the time of entry may be provided only as part of the initial Starter Kit;

• The additional items may be the responsibility of the guest himself after use;

• The household cleaning fee usually covers only general cleaning.

In the event of smoking, pets, serious contamination, oil contamination, odor, rash, pests, leaving a large amount of waste or other excess of normal use, we may charge special cleaning, deodorization, disinfection, maintenance or treatment fees.

 

16. Damage, loss and compensation

Residents are responsible for the following events that occur to themselves and their fellow residents:

• damage to furniture, equipment or objects;

• contamination of rooms or communal places;

• Lost keys, door cards, remote controls or spare parts;

• The following information is provided by the manufacturer:

• Repair caused by improper use;

• losses to neighbors, other residents or third parties;

• Additional cleaning or waste treatment.

We can charge for maintenance, replacement, cleaning, transportation, labor or other losses that are reasonably incurred and are deducted from the amount of gold. When the amount is not enough, the residents still have to pay the difference.

The normal use of reasonable losses and natural aging should not be considered as damage to residents; specific liability remains subject to applicable law and individual contracts.

 

17. Enter the room

Where reasonably and necessary, accommodation managers, maintenance personnel, cleaners or authorized persons may enter the room upon prior notice to:

• Repair or inspection;

• maintenance of equipment;

• The lawful inspection;

• Security confirmation;

• Emergency treatment;

• Other necessary accommodation management work.

In cases of fire, leakage, gas leakage, odor, equipment abnormalities, suspected personal safety accidents or other emergencies, the guest may enter the room without prior consent and, if reasonably practicable, notify the guest at a later date.

 

18. Violations and termination of residence

The following are the most common types of visitor services:

• serious or repeated violations of these Terms of Use or the Code of Conduct;

• Provide false identity or booking information;

• refusing to pay expenses;

• The third party is not allowed to stay;

• engaging in illegal activities;

• Smoking, carrying pets or causing serious noise;

• endangering the safety of other residents, employees, neighbors or property;

• involving violence, threats, harassment or anti-social forces;

• committing other acts which render it unreasonable to continue the residence relationship;

We or the accommodation operator may, to the extent permitted by law and by applicable contracts:

• The government has also denied the residence permits.

• suspending the provision of services;

• The following is a list of the countries of the European Union:

• Asking the parties concerned to leave;

• The Commission shall adopt the following measures:

• The Commission shall inform the Commission of the following:

• refusing to place a later order;

• Reporting to law enforcement or relevant authorities.

Whether the refund should be dealt with in accordance with the nature of the violation, the cancellation of the policy, individual contracts and applicable law.

 

19. Electronic transactions, electronic signatures and communications

We may complete accommodation related procedures electronically, including:

• e-booking applications;

• Electronic order confirmation;

• Payments online;

• electronic accommodation or lease;

• Electronic signatures;

• The following is a list of the official languages of the Republic of Moldova.

• Email, text message or communication software notifications;

• electronic identity documents are submitted;

• Electronic arrangements for entry and exit.

You agree to the above procedures and to receive the relevant documents electronically, to the extent permitted by applicable law.

You also agree that we may send you information about accommodation through the email address, telephone number, communications software or other electronic means of communication provided by you.

Japanese law also specifically provides for electronic consumer contracts made through web images; therefore, the actual order interface should provide clear confirmation and correction procedures and should not rely solely on this clause for generic processing.

Except as otherwise provided by applicable law, electronic documents and electronic communications may serve as records of transactions and of communication between the parties. Specific documents, which are required by law to comply with additional written, explanatory or signature requirements, shall still be processed in accordance with applicable laws and procedures.

 

20. Rules for using the website

You must not:

• unauthorized access to the website system or account;

• Interfering with websites, servers or payment systems;

• Implanting viruses, malware or harmful content;

• The majority of the content on the website is crawled, copied or extracted;

• The following is a list of the most common types of fraud:

• Submit fraudulent, false or malicious orders;

• Using the website to engage in illegal activities;

• The website is not intended to be used for security purposes.

• Infringing our rights or those of third parties.

We can restrict or terminate the access of illegal users to the website.

 

21. Content and availability of the website

We will make reasonable efforts to ensure that the information on the website is accurate, but not guarantee that all content is completely correct or updated at any time.

The following content may be adjusted based on the actual situation:

• Room supply;

• The price of the house;

• The equipment;

• Furniture configuration;

• The photo is from the photo.

• Transportation information;

• The following are the main features of the website:

• Third party services;

• The website features.

Photographs are generally used as a reference; the actual layout, decoration, landscape or furniture of the same room type may be slightly different, but there should be no unreasonable difference in importance to the description of the room.

 

22. Third-party platforms and external services

This website may use or link to third party services, such as:

• The Stripe.

• The first is Google Maps.

• The book is available on Booking.com.

• The airline is a member of the AirBnB.

• The company is also a leading provider of communications, cloud or technology services.

Third-party services are operated independently by the relevant providers and are subject to their terms and privacy policies.

Bookings made through Booking.com, Airbnb or other external platforms are usually also subject to the terms of the platform and individual accommodation pages. As the terms of the platform differ from those of this website, the order should be processed in accordance with the order channel and confirmation content.

 

23. Intellectual Property

The following content on this website is owned by Suke Homes, the relevant rights holder or the legal authorized party, unless otherwise stated:

• Brand names and trademarks;

• The text.

• The video and video.

• Web design;

• The image is a picture.

• The trade mark.

• The information is organized;

• Other websites.

No copies, modifications, publication, sale, public display or commercial use shall be permitted without prior written consent.

 

24. Limitation of liability

To the extent permitted by applicable law, we are not liable for any loss caused by the following events not under our reasonable control:

• earthquakes, typhoons, floods, fires or other natural disasters;

• War, terrorism, riots or social unrest;

• epidemics or government restrictions;

• The following are the main reasons for the failure of the network:

• Cancellation or delay of public transportation;

• failure of a third-party system or service;

• the conduct, neglect or violation of the guest's own conduct;

• Other irresistible events that are not reasonably foreseeable or avoided.

This section does not exclude or limit liability which may not be excluded or limited by law, nor does it apply to liability arising from intentional or serious misconduct, and which may not be exempted by law.

 

25. Personal property and lost property

Residents are responsible for keeping cash, passports, electronic equipment, jewelry and other personal items in good standing.

If the remains are found, we may keep them for a reasonable period of time, but we do not guarantee that all items will be recovered.

The following is a list of the most common types of legacy:

• The following is a list of the official languages of the Republic of Moldova.

• Packaging costs;

• Transportation costs;

• The following is a list of the official languages of the Republic of Moldova.

The hotel is located in the heart of the city.

Items that are perishable, dangerous, illegal or unsuitable for storage may be treated immediately under reasonable circumstances. Items that are not authorized for more than a specified period of storage may also be treated in accordance with applicable laws and housing regulations.

 

26. Privacy and personal information

We will process your personal information in accordance with the Privacy Policy and Privacy Policy of this website.

When submitting booking information, you should only provide the actual information required to complete the booking and accommodation and not sensitive information unrelated to the service.

If you provide personal data on behalf of other residents, you confirm that you have explained the purpose of the data to the persons concerned and that you have obtained appropriate authorization when necessary.

 

27. Amendments to the provisions

We may update these Terms of Use due to changes in laws, website functionality, service content or operating arrangements.

The updated version will be published on this website and will mark the latest update date.

An order that has been formally placed is, in principle, subject to conditions which are shown and applicable to you at the time of the order; except for changes required by law, public safety measures or otherwise agreed upon by both parties.

 

28. Independence of the provisions

If any part of these Terms of Use is found to be invalid, unlawful or inapplicable, the remainder of these Terms shall remain in force.

Parts which are invalid or inapplicable shall be replaced or interpreted, within the limits permitted by law, by provisions in force as closest to their original purpose.

 

29. Not giving up rights

We do not have any right to immediately enforce any of these Terms of Use, and do not waive this right.

Any one pardon does not mean that the same pardon must be made in the future.

 

30. Applicable law and dispute resolution

These Terms of Use and related accommodation services are governed in principle by Japanese law.

If a dispute arises, the parties should first try to resolve it through reasonable and friendly consultation.

If this is not resolved, the jurisdiction of the Japanese District Court or the Court of Cassation shall be exercised by the Japanese District Court or the Court of Cassation with jurisdiction in the place of residence, except as otherwise mandated by applicable law. This is also consistent with the jurisdictional arrangements adopted under existing fixed-term building leases.