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常見問題
Oshiage
Kitasenju
Kita Senju
Check-in: From 4:00 PMCheck-out: By 10:00 AMIf you would like to request an early check-in or late check-out, please contact us in advance.We will do our best to accommodate your request depending on availability on the day. Thank you for your understanding.
Our cancellation policy is as follows:13 days or more before the check-in date: Free cancellation.Within 13 days of the check-in date: A cancellation fee of 30% of the total reservation amount will apply.
Yes. A luggage storage area is available on the first floor.The luggage storage area is monitored by security cameras; however, there are no staff members stationed there 24 hours a day.For the safety of your belongings, we recommend keeping cash, identification documents, and other valuables with you at all times. Please do not leave valuables in the luggage storage area.
We are sorry, but we are unable to receive packages on behalf of guests. As there are no staff members stationed at the property 24 hours a day and the delivery locker cannot be used, we cannot accept or store packages on your behalf.If you wish to have a package delivered, please arrange delivery for a time when you will be present and receive the package in person.
Yes. An elevator is available in the building for guests to use during their stay.。
The following facilities and amenities are provided in each room.
TV- LCD TV- Supports various streaming services- Japanese terrestrial TV channels are not available.
Washing Machine- A fully automatic washing machine is provided in the room.- Please read the operating instructions before use.
Bathroom Amenities- Towels- Toothbrush and toothpaste- Shampoo- Body wash
Kitchenware- Frying pan- Bowls- Plates- Spoons- Forks- Chopsticks- Ladle- Spatula- Kitchen knife- Scissors- Bottle opener- Peeler- Cutting board
Yes. Free Wi-Fi is available in all guest rooms.The Wi-Fi network name (SSID) and password are provided on the information card in your room. You can connect to the Wi-Fi after check-in.
We provide a garbage disposal area that is available 24 hours a day.Garbage separation is strictly regulated in Japan. Please separate your garbage according to the labels on the garbage bins, such as:- Burnable garbage- Non-burnable garbage- Recyclables (plastic, paper, bottles, cans, etc.)Please properly bag your garbage and place it in the designated area.If you have any questions, please feel free to contact us at any time.
Room cleaning service is not provided during your stay.If you require additional towels or a change of bed linens, please contact us in advance.Additional charges:- Bed sheets, duvet cover and pillowcase: ¥1,750 per set- Bath towel and face towel: ¥550 per set
Before checking out, please make sure that you have completed the following:- Turn off all electrical appliances and lights in the room.- Make sure that the faucets, induction cooktop, and other equipment are turned off.- Make sure that all doors and windows are properly closed and locked.Thank you for your cooperation in helping us maintain a safe and comfortable environment for all guests.
No. All guest rooms are non-smoking. Smoking is strictly prohibited inside the rooms.
To maintain a comfortable environment for all guests, an additional cleaning fee may be charged if smoking is found to have taken place inside the room.
We are sorry, but our property does not currently offer private car or charter services.
Yes. The washing machine in your room is available for use throughout your stay.Laundry detergent is also provided in the room.
A clothes dryer is not provided at this property.A clothes-drying rack is available on the balcony for hanging and drying clothes.
Before checking out, please make sure that you have completed the following:- Turn off all electrical appliances and lights in the room.- Make sure that the faucets, induction cooktop, and other equipment are turned off.- Make sure that all doors and windows are properly closed and locked.Thank you for your cooperation in helping us maintain a safe and comfortable environment for all guests.
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